General web and e-shop terms and conditions

This page contains the terms and conditions applied to all orders placed on kyomowatches.com. By placing your order, you enter into agreement with us and accept our terms and conditions.

Please read it carefully and if you have any doubts or suggestion you can contact us always through info@kyomowatches.com, we'll be glad to help you.

Kyomo Watches reserves the right to revise and amend these Terms and Conditions any time.

 

Company information

KYOMO Watches is a brand owned  by:

Isabelle Gavray and Alessandro Cuomo

NIE: Y4323915K

 

Headquarters:

Carrer Corsega 339

08037, Barcelona, Spain

 

Hong Kong commercial office for Asia:

House of Commons

25th Floor, Workington Tower, Bonham Strand 78, Sheung Wan

Hong Kong

 

 

 Trademark & Copyrights

Alessandro Cuomo is the owner of the website www.kyomowatches.com and its contents. This includes the documentation, images, characters, design, music, software, codes and format scripts. The material included in the website is protected by copyright. Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from KYOMO WATCHES

Kyomo Watches does not allow the use of the website’s contents or the trademark for any other purpose than what is written above.

Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in Barcelona.

Placing orders

To place your order, please select the products and quantities you wish to purchase and add them to the basket. You can review your basket before completing your order.

To complete your order you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data. After formalizing this step, you will receive an electronic mail confirming from us the acceptance of the order.

Kyomo Watches will supply the products subject to their availability.

If the products are available, you will receive an automatic e-mail of confirmation of your order.

If it were impossible to supply the products included in the order made for any reason, Kyomo Watches will proceed to refund the amount you have paid for the unavailable product.

Guarantee of our products

KYOMO WATCHES guarantees its watches to be free of any manufacturing defect of the movement  for two years from the date of purchase. 

To make this guarantee effective, it is vital to keep the document or supporting documentation for the purchase given to you by Kyomo Watches

 

Note that repair/replacements will not be processed under the warranty in the following cases:
- Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)
- Failure or damage caused by unjustifiable repair or customization
- Aesthetic changes that occur during normal wear and tear and aging (minor scratches, alteration of the color on the case/band, peeling of the plating)
- Damages by accidents
- If no purchase proof document is available
- Battery replacement
- Purchases made using online auction sites or other not authorised resellers

Users are hereby informed that the pictures of the products offered on our website are only for illustration purposes and meant as a guideline. Since every piece is assembled and finished by hand – to give you a unique piece to everyone - thus possibly differing from the original.

The descriptions and illustrations of the items offered over the www.kyomowathes.com website are not of contractual nature but merely informative.

Returns

You have 15 days to return any of the products that you have purchased starting at the date of receiving your package. You are responsible for the return shipping costs and we recommend to return the items with a certified postal service so you will be able to track your parcel.

If KYOMO WATCHES has made a mistake regarding your order, we will assume the shipping costs. If that is the case, please contact us as soon as possible at info@kyomowatches.com

KYOMO WATCHES will not accept the return of any products that has been used, washed, not labeled, has undergone some damage or is not in its original packaging. For that reason we request you to be careful with the product until you return it.

KYOMO WATCHES reserves the right to check the products carefully before agreeing to any exchange or return. We will only refund products which are in the original condition as shipped.

Payment

The payment methods we accept are: Visa, Mastercard, American Express and Paypal.

The security system of our bank system guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.

If there is an error during the payment process with your credit card the payment will not be processed, and your order will be put into standby. You will need to get in touch with us through our e-mail service to determine a course of action regarding your order.


Prices policy & shipping

The prices of the products are specified on our website and KYOMO WATCHES reserves the right to modify these at any time. This will not affect your statutory rights. VAT, other taxes and custom duties are included in the price.

The delivery time is calculated from payment confirmation.

Shipping cost is free and it take between 3 and 5 days.

Preparation for deliveries takes place during working days.

We dispatch all orders within 2-3 days from Monday to Friday except for sale and peak periods where this may take longer. In the event of any such exceptional circumstances occurring, KYOMO WATCHES will contact you as soon as possible.

Delivery times given at any time by KYOMO WATCHES will always be informative and guidelines, not being binding for KYOMO WATCHES

The delivery of your order will be made to the address placed in your order. Unfortunately, we are unable to change a delivery address once the order has been dispatched.

If for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.

KYOMO WATCHES will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control.

KYOMO WATCHES will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time.

It's in KYOMO WATCHES interest to ensure your satisfaction with the service rendered, for which reason we will make every effort to follow up the commitments taken on with you.

If the parcel is damaged when it arrives, please contact us within 24 hours and we will contact the courier company.

Privacy policy

By making purchases through our website, you have been informed and given your consent to your personal data to be included in the file known as “clients database” previously made know to the Spanish data protection agency, and managed under the responsibility of KYOMO WATCHES

Your information will be kept and saved in a secure database and will not be shared with third parties.

We will use your information to send you the newsletter, but you are always free to unsubscribe to the newsletter at any given time.

Cookies policy

What are Cookies:

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. During your visits to our website we use first and third party cookies. Cookies provide a way for the Web site to recognize you and keep track of your preferences. Source: whatarecookies.com


Copyrights & applicable legislation

KYOMO WATCHES reserves all the intellectual property rights connected to all and any part of this website, also for any act of reproduction, distribution or public disclosure is expressly forbidden.

All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, is the property of KYOMO WATCHES and protected by international copyright laws.

Spanish legislation shall be applicable to any action taken on our website as well as any purchase made over this, settlement of any disagreement being subject to the Spanish courts in Barcelona.

 

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

 

GDPR Privacy Policy for Company Name

At KYOMO, accessible at Kyomowatches.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Kyomo Watches and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@kyomowatches.com

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Kyomo Watches legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Kyomo needs to perform a contract with you
  • You have given Kyomo permission to do so
  • Processing your personal information is in Kyomo legitimate interests
  • Kyomo needs to comply with the law

Kyomo Watches will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability
  • The right to withdraw consent

Log Files

Kyomowatches.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Website Name uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads.

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Kyomowatches.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Kyomowatches.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Kyomo Watches has no access to or control over these cookies that are used by third-party advertisers.

Third Part Privacy Policies

Kyomowatches.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Website Name does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Kyomo Watches This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.




Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 


Sharing you personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 


Minors 
The Site is not intended for individuals under the age of 18. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@kyomowatches.com

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